Free Instruction in (Okinawa) Ryu Kyu Kobudo and Karate! 

    World  Karate  Kobudo Jiu-Jitsu Organization : WKKJO

Subtitle

Some suppliers are superior to others... The views presented on this page are not those of Budo Ways Inc, Sherbourne Martial Arts academy or any of its officers or entities....

Please evaluate for yourself the situations that appear on this page;

1- An Eku-bo/ Kai/ Oar was requested from a martial arts supply company.  The following is the electronic communications that occurred between the purchaser and the supplier...

Look at the image of the oar and the response from the supplier...

--------
Sorry for the delayed response. The EKU you got is the last one in stock as you can see it has been removed from our website. This model is the only one available from the supplier because of the small amount of sales. I really understand your concern of the curved roof peak and I will ask my manager to address it after his return on Friday. Thank you for your understanding.
Sincerely
Yvette
All Masters Martial Arts Equipment & Supplies Co.
Unit3, 1590 Matheson Boulevard.
Mississauga, ON. Canada
L4W 1J1

Tel. (905) 629-1880
Fax:(905) 629-9883
info@allmasters.ca

I still have this Oar... I will send it back to you and expect a full refund plus additional shipping...  Please email me to confirm you will provide a full refund apon the return of the oar...pic attached.
Simon Sherbourne
London, Ontario

Simon Sherbourne - Head Instructor/Director, M.Ed. 
"Teaching Martial Arts in London, ON, Canada since 1992"
http://www.smaa-budo-ways.com/ - Sherbourne Martial Arts Academy
Always display images from info@allmasters.ca
Dear Mr. Sherourne
Thank you for your email.  I have read both of your emails.  I undertand that you received the Eku in good order as you ordered from the website as described.  I also understand that the design of the Eku is not exactly the design you are assustomed to.  Eku is now practised by few practitioner and is only made by one manufacturer now.  We have sold a number of them and we never had any complain.
Please be informed that the item that you purchased is not refundable.  The company has no exchange and no refund policy.  We are sorry for the inconvenience.  If you happen to be in the area within the next 3 weeks, if the Kai Bo is still in the original condition, we would be happen to exchange to another equipment of of same value ( minus the cost of shipping).  Please let us know what is you decision.
Sincerely
Yvette
Sent: Monday, May 23, 2016 11:25 AM
Subject: Re: All Masters Supplies Order

Yvette,
This is unacceptable.  The EKU is unsatisfactory to say the least.  I cannot believe you would send this quality of a weapon out to a customer.  I will be sending it back in the mail tomorrow  I do not have time to drive to your place of business.  This venture has already wasted much of my time as it is.  No where during the purchase process was I told that your products are non-refundable.  Where is your integrity, or are you not concerned about your reputation............ I do not think I will purchase anything from All Masters Martial Arts Centre again...
Please note that I teach Kobudo to many people and they will know of displeasure.  See www.wkkjoacademy.com

Simon Sherbourne - London Ontario

 - Always display images from info@allmasters.ca
Dear Mr. Sherbourne
Thank you for your email.  We thank you for your business.  We also understand that the design and the make of the kai bo may not be the design that you were used to.  However, this is how the factory make them these days.
Please be advised that legally, every company in Canada can set the return and exchange policy.  Please note that our Supply Company has been serving Canadians well since 1994 and we always receive good reviews from our customers. 
Our offer to you in the last email for exchange still stand base on good will.  If you are not able to drop off the showroom, you may opt to choose another item and ship to you.  But you will be responsible for the shipping and handling charges.
Feel free to pass your experience to your contacts.  Please be reminded that inaccurrate representation of our company and products also carry legal responsibility
Please tell us what is your decision.
All Masters Martial Arts Equipment & Supplies Co.
Unit3, 1590 Matheson Boulevard.
Mississauga, ON. Canada
L4W 1J1

Tel. (905) 629-1880
Fax:(905) 629-9883
info@allmasters.ca
Sent: Tuesday, May 24, 2016 9:44 PM
Can you send me a pair of 20" sai in exchange for the Eku that I returned last week.


There was not a response to this last request for the sai...